1. Choosing a shop & purchase items

If you are thinking about shopping VAT-free, please make sure that the store where you make a purchase is a part of the VAT refund program. Please be reminded that the minimum purchase amount eligible for a tax refund is 2,000,000 VND.

2. Request VAT refund documents

After purchasing your items, present your passport to request the necessary VAT refund documents including the invoice and declaration form for VAT refund issued within 30 days prior to departure date.
Please keep the documents and the receipts until your departure and note that incomplete documents may deny your VAT refund eligibility.

3. Get accepted by Customs

Before check-in, present your passport, original invoice, VAT refund declaration form and your purchased items at the Customs office for VAT refund custom inspection (view map) to obtain the customs acceptance stamp.

4. VAT refund

Go to the Tax refund counter (now asking for Tax Refund counter location).
At the VAT refund counter, present your passport, boarding pass, invoice and stamped VAT refund declaration form to get a refund, which is subject to a service charge at maximum 15% of the refund value.
The default refund currency is Vietnam Dong. If you want to get a refund in other currencies, the current exchange rate of the bank authorized to operate the VAT refund counter will be applied.