Lost & Found

What to Do

Go to the Lost & Found counter in case of lost or damaged luggage. You can also contact the handling agent representing the airline you had travelled with.

SAGS Counter

Ground Floor

Airlines Served:

Vietjet Air

Nordwind Airlines

Pegas Fly

China Airlines

Korea Air

Air Asia

Loong Air

Lucky Air

Hainan Airlines

Capital Airlines

Sichuan Airlines

Siberia Airlines

Hotline

+84 764 042 057

AGS Counter

Ground Floor

Airlines Served:

Vietnam Airlines

Jetstar Pacific Airlines

China Southern Airlines

Azur Air

Hong Kong Express

Jeju Air

Small Planet Airlines

Okay Airlines

Hotline

+84 911 855 970

Important Notes

Please bring your boarding pass and baggage claim ticket when visiting the Lost & Found counter.
Report lost or damaged luggage as soon as possible for faster resolution.
Keep all receipts related to your luggage for compensation claims.

Need More Help?

If you need additional assistance or have questions about our Lost & Found services, please contact our main information desk.

Information Counter: (0258) 397 7800

Terminal Ground Floor