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Lost Found
Lost & Found
What to Do
Go to the Lost & Found counter in case of lost or damaged luggage. You can also contact the handling agent representing the airline you had travelled with.
SAGS Counter
Ground Floor
Airlines Served:
Vietjet Air
Nordwind Airlines
Pegas Fly
China Airlines
Korea Air
Air Asia
Loong Air
Lucky Air
Hainan Airlines
Capital Airlines
Sichuan Airlines
Siberia Airlines
Hotline
+84 764 042 057AGS Counter
Ground Floor
Airlines Served:
Vietnam Airlines
Jetstar Pacific Airlines
China Southern Airlines
Azur Air
Hong Kong Express
Jeju Air
Small Planet Airlines
Okay Airlines
Hotline
+84 911 855 970Important Notes
- Please bring your boarding pass and baggage claim ticket when visiting the Lost & Found counter.
- Report lost or damaged luggage as soon as possible for faster resolution.
- Keep all receipts related to your luggage for compensation claims.
Need More Help?
If you need additional assistance or have questions about our Lost & Found services, please contact our main information desk.
Information Counter: (0258) 397 7800
Terminal Ground Floor